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Terms and Conditions
Terms of Sale, Warranty, Returns, and Order Cancellation Policy
Revised 16 May 2009
Quick Product Return Info: For eligible returns, submit a ticket here to request a Return Merchandise Authorization within 14 days of invoice date. Upon authorization, return product to address given via insured trackable carrier. Merchandise must be received no later than 21 days of invoice date. Allow up to fourteen days for processing.
Full terms and conditions below.
Use of COPPERBOX.COM, placing an order via online, mail, fax, telephone, or other means attests that you have read and understood the policies below and constitutes your acceptance of such terms unilaterally and without remedy or recourse and enters you into a binding agreement. This agreement will be updated from time to time without notice and will remain in full force indefinitely. Purchasing product or using our site without reading and understanding our Terms of Service does not constitute "non-acceptance," nor does a plea of "no knowledge" of our Terms of Service constitute you, the customer, as to not entering the "Terms of Service" agreement.
COPPERBOX.COM and its agents make no claims for an item's usefulness, merchantability, usefulness for a particular purpose, or claims to compatibility. Items are listed using manufacturer's descriptions and the manufacturer is responsible for all fitness or compatibility claims. COPPERBOX.COM bears no liability for remedy in such a dispute. COPPERBOX.COM is a sales agent only and does not warrant any product.
Manufacturer and specialty product exclusions. Certain products are sold "all sales final" and no returns or exchanges, refunds, or returns will be made. This includes all products by Aja, Telestream, Intelix, Key Digital; cables and connectors; satellite receivers and LNBfs, AVATrix systems. Key Digital product for sale to end-users only. ViewCast and Osprey can only be sold within the US "Open Box" product is non-returnable. "Restricted Return" product also includes product noted as such in their detailed descriptions..
Return Policy Limitations. All returns must be authorized by our RMA Unit within 14 days from invoice date and received by our RMA department within 21 days of invoice date. Shipping, sales tax, and freight non-refundable. Obtaining an RMA number does not constitute the acceptance of your return. Returned items will be inspected for proper working order, condition, and completeness. Credit less restocking fees will be issued for merchandise only. Customer is responsible for return freight to include full insurance value on item(s). Merchandise must be complete, in original packaging with all documentation and accessories in resell-able condition. Items must include original, unmarred package, documentation, warranty card, and all accessories/cables, in new condition. Items returned not following these terms will may be refused and returned at customer's expense or additional restocking fees will apply. Price match and "best price" items are not returnable and will be considered "in final."
Order processing. Most orders ship in 24-48 hours (1-2 business days). Custom equipment configurations please add 0-2 days additional time. If your order is time sensitive, please order with overnight or 2nd day shipping. Items ship from several points in the US. Stock status is representative only of typical inventory levels--please contact us directly for large quantity orders and time-sensitive deliveries. We reserve the right to use a different carrier or shipping method at our sole discretion. Some products cannot be shipped outside of the US. Orders for such products will be canceled. Any products containing software bundles cannot be shipped outside of the US.
Order cancellations. Orders with items that are "NON RETURNABLE", "Specialty Item", and "Special Order" cannot be canceled. Canceling an order without special order merchandise after clicking "PLACE ORDER" will incur an order cancellation fee to cover our processing costs. Domestic and international order cancellation fee is the greater of $20 or 15% of order amount. To cancel an order, you must call us before your order is prepared for shipment. Do not email us to cancel your order. Orders that are scheduled for shipment cannot be canceled. Orders for "special order" items cannot be canceled or returned for credit, refund, or exchange.
All defective returns for replacement merchandise. Defective item will be replaced with identical item only. COPPERBOX.COM will cover the costs of return domestic shipping by carrier of choice at our sole discretion. Expedited return shipping available at the customer's expense.
Pricing on our website. Telephone and mail-order pricing may vary. In no event are we liable for any errors, typographical or otherwise. A displayed price does not constitute a contract for sale of that item at that price. Should we change an item's price to a lower price within 14 days of your purchase of that exact item, we will issue upon request a non-refundable store credit for the difference (with the exclusion of any pricing on shipping or freight) with a maximum limit of $50 and a minimum amount of $11.
Rebates and coupons From time to time we may offer special discounts such as instant rebates or coupons on certain items, some of which are in the form of hyperlinks to our site. These special offers are for a very limited time. These offers will commence and expire without prior notice and no "rainchecks" will be offered after expiry. The number of sales allowed will be limited by time and item's availability. All special discounts are subject to verification for legitimacy prior to acceptance. We reserve the right to limit quantities or refuse orders at our discretion. Due to the often substantial savings these offers may contain, if we have any difficulty processing your order (such as, but not limited to declined credit card transaction, incorrect or non-matching billing information, etc) we will be unable to offer the discount for your order. Rebates are valid for online orders only, void where prohibited by law.
Orders refused at delivery. If you refuse to sign for your order, refuse to accept delivery of your order, or if your delivery is returned due to a non-delivery your order will be considered as a return subject to restocking fees, return shipment, plus a $20 clerical fee. If your order contains any special order items or open box merchandise, the shipment will be returned to you at your expense and risk.
Shipping Policy. All orders are shipped with Signature Required. Most orders under 70lbs ship via FedEx. In some cases, portions of an order may ship by UPS at COPPERBOX.COM's discretion. We cannot third party bill. "Shipping fee" is defined as shipping and handling fees, and additionally for international orders to include increased costs for processing international orders (courier fees, merchant's fees, documentation fees, etc). Large items, irregularly shaped items, and heavy items may ship common carrier freight. In this context and for the Terms of Service Agreement, the term "shipping" and "shipping fees" means "shipping, handling, documentation and waybill preparation, and shipment preparation fees."
APO/FPO Shipping policy. We will ship to APO/FPO for our US Armed Forces. Shipping is via USPS Priority Mail or Global Express Mail and is available for most orders under 70lbs. Product must be able to be shipped to destination country as a non-restricted item.
International Shipping Policy. Customer is responsible for any and all duties, taxes, customs, brokering, and shipping fees levied, incurred, whether intentional or incidental, or by omission, for an amount not to be limited by our shipping quote. If additional duties, taxes, customs, brokering, and shipping fees levied, incurred, whether intentional or incidental, are billed back to COPPERBOX.COM, we will charge the customer's credit card directly for all amounts thereof plus additionally $20 clerical fee.
Images and Text. All images, text, and content copyright Advance Logic Inc or are used with permission from their respective holders. You may not reuse, quote, duplicate, replicate, or reverse engineer any of our site's content. You may use the images, text, and content solely for the purpose viewing our website from the "www.copperbox.com" url. You may not use any content for any other purpose, including, but not limited to: 3rd party web development, quoting or linking to our site for commercial purposes, or reusing content for your own endeavors.
This agreement is complete and all prior negotiations, oral representations, oral agreements, or written agreements or other instruments implied by estoppal are null and void. Outside the context of this agreement there exists no warranties, obligations, written agreements, oral representations, oral agreements, implied warranties or implied obligations. No warranties are included herein and no implied warranty, guaranty, or implied obligations are to be construed within this agreement. Ambiguities in this contract are not to be interpreted more harshly against the drafting party, Advance Logic Inc ("COPPERBOX.COM"). If this Agreement falls silent, Advance Logic Inc will consider that interpretation to be harshly against Advance Logic Inc. In the case that this Agreement's silence or ambiguity means that a law implies or may imply an obligation because the Agreement failed to exclude an obligation, the Customer ("you") will be responsible for any and all legal fees incurred by Advance Logic Inc in the matter of the Agreement's silence or ambiguity. This Agreement remains in full force if any party or parties breaks, fails to complete, or does not honor any of the term or terms herein. You may have specific legal rights which vary from state to state or otherwise. By using COPPERRBOX.COM you agree to be held to the laws and statues as governed by the Commonwealth of Pennsylvania and any and all disputes arising will be held accountable according to laws and statues as governed by the Commonwealth of Pennsylvania by a Pennsylvania court or magisterial district.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Advance Logic Inc / copperbox.com. The collective work includes works that are licensed to Advance Logic Inc / copperbox.com. Copyright 2008, Advance Logic Inc / copperbox.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Advance Logic Inc / copperbox.com or purchasing Advance Logic Inc / copperbox.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Advance Logic Inc / copperbox.com or to purchase Advance Logic Inc / copperbox.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Advance Logic Inc / copperbox.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Advance Logic Inc / copperbox.com used in the site are trademarks or registered trademarks of Advance Logic Inc / copperbox.com
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Advance Logic Inc / copperbox.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Advance Logic Inc / copperbox.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Advance Logic Inc / copperbox.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Advance Logic Inc / copperbox.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Advance Logic Inc / copperbox.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Advance Logic Inc / copperbox.com product is mistakenly listed at an incorrect price, Advance Logic Inc / copperbox.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Advance Logic Inc / copperbox.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Advance Logic Inc / copperbox.com shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Advance Logic Inc / copperbox.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Advance Logic Inc / copperbox.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Advance Logic Inc / copperbox.com.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the Commonwealth of Pennsylvania, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Advance Logic Inc / copperbox.com products) shall be in the Commonwealth of Pennsylvania. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Advance Logic Inc / copperbox.com products) must be commenced within one (1) year after the claim or cause of action arises. Advance Logic Inc / copperbox.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Advance Logic Inc / copperbox.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Advance Logic Inc / copperbox.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Advance Logic Inc / copperbox.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Advance Logic Inc / copperbox.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Advance Logic Inc / copperbox.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Advance Logic Inc / copperbox.com in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Advance Logic Inc / copperbox.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Advance Logic Inc / copperbox.com may link to sites operated by third parties. However, even if the third party is affiliated with Advance Logic Inc / copperbox.com, Advance Logic Inc / copperbox.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Advance Logic Inc / copperbox.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Advance Logic Inc / copperbox.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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